In this episode of the AlchemistX Innovators Inside Podcast, host Ian Bergman sits down with Natalie Neelan, Director of Innovation at Boston Mutual Life Insurance and author of Rebel at Work: How to Innovate and Drive Results When You Aren't the Boss. Their conversation spans Natalie’s journey from sales to a leadership role in corporate innovation, revealing valuable lessons for anyone struggling to drive change within a large organization.
Natalie emphasizes the necessity of aligning innovation initiatives with the overarching corporate strategy. By involving top executives early—ideally talking to the CEO or EVP—innovators can better understand the company’s pain points and strategic goals. This alignment ensures that innovative ideas are not only relevant but also receive the necessary buy-in and resources to succeed.
One of Natalie’s most powerful strategies is forming an innovation council right from the start. By bringing together stakeholders from finance, legal, compliance, sales, and IT, the council focuses on identifying real problems to solve rather than prescribing solutions from the top down. This collaborative environment helps break down silos, fosters alignment, and guides the organization toward actionable innovation that drives revenue and behavior change.
Throughout the conversation, Natalie talks about the inherent chaos or ambiguity in innovation—what she metaphorically calls “ambiguity” instead of chaos. Rather than seeing uncertainty as a barrier, she suggests that innovators thrive on it by filtering through noise to find meaningful insights. This approach encourages teams to explore diverse ideas, conduct thorough landscape research, and then narrow down focus areas that promise the greatest impact.
The “Wall of No” metaphor is a standout takeaway. Natalie describes the inevitable rejections and obstacles innovators face as an ice wall which must be chipped away gradually. Her advice is to be persistent and adaptive—using different tools (like an ice pick, match, or blowtorch) to break through resistance based on who you’re dealing with. Celebrating small victories, such as getting all stakeholders to nod in agreement, builds momentum and paves the way for larger successes.
Natalie underscores the importance of fostering a culture where every voice counts, regardless of rank. By creating safe spaces for idea sharing, such as facilitated sessions with visual voting, organizations can democratize innovation. This approach helps break down hierarchical barriers, empowering even junior team members to contribute insights and fostering a more inclusive and dynamic innovation culture.
These takeaways offer a blueprint for navigating corporate innovation from within an organization. Natalie’s experiences highlight that while the path to change is filled with challenges—from aligning diverse stakeholders to filtering through ambiguity—persistent effort, strategic alignment, and fostering a collaborative culture can lead to meaningful breakthroughs.
Timestamps
🎙️ Introduction to Natalie Neelan (00:00:00)
🔍 Natalie’s Journey into Innovation (00:02:52)
🤝 Connecting Startups with Corporates (00:04:01)
🎯 Aligning with Corporate Strategy (00:06:18)
🌐 Forming an Innovation Council (00:08:07)
📊 Conducting Landscape Research (00:10:05)
📱 Cultural Attributes for Innovation (00:28:34)
🧊 The "Wall of No" Metaphor (00:33:56)
🎉 Celebrating Small Wins (00:35:50)
🔮 Predicting the Future of Innovation (00:39:52)
⚡ Rapid-Fire Q&A with Natalie (00:44:17)