Empathy and Empowerment: Driving Innovation with Natalie Born

Natalie Born, Principal Consultant, Arch + Tower

Empathy and Empowerment: Driving Innovation with Natalie Born

Published on

January 23, 2024

In this episode of AlchemistX Innovators Inside, Ian Bergman welcomes Natalie Born, a principal consultant at Arch + Tower, to discuss the nuances of innovation in corporate settings. She shares her journey, highlighting the complexities and human elements of integrating newly acquired companies into larger platforms. 

Listen on:

Follow on:

5 Key Takeaways from Natalie Born's Journey

In the latest episode of "AlchemistX Innovators Inside," Natalie Born, a principal consultant at Arch + Tower, shares her rich experience in product development, innovation, and leadership. The conversation with host Ian Bergman reveals valuable insights into fostering innovation within organizations. Here are the five key takeaways from this enlightening discussion:

1. Empathy in Mergers and Acquisitions
Natalie’s early career experiences were deeply rooted in integrating newly acquired companies. She emphasizes the importance of empathy in this process. Understanding the emotional journey of founders and their teams during acquisitions is crucial. It's not just about technical integration; it's about respecting and valuing the original vision and hard work of the acquired company’s team.

2. Empowerment as a Catalyst for Innovation
A standout lesson from Natalie's career is the empowerment she experienced in decision-making. She illustrates how understanding the DNA of an organization enables individuals to make effective decisions, even in challenging situations. This level of empowerment is essential for fostering an environment where innovation can thrive.

3. The Human Aspect of Innovation
Innovation is not just about new ideas or technologies; it's deeply human. The conversation highlights the emotional challenges that startup founders face when merging with larger entities. Companies must create a culture where empathy and understanding are integral to the innovation process, making it more inclusive and successful.

4. Breaking Down Silos for Collaborative Innovation
Natalie advocates for breaking down silos within organizations to foster collaborative innovation. Effective communication across different departments and with customers is vital for validating ideas and understanding market demand. This approach helps prevent costly mistakes and ensures that innovations are aligned with actual market needs.

5. Balancing Short-Term Goals with Long-Term Innovation
The discussion concludes with a critical look at how organizations struggle to balance short-term goals with long-term innovation strategies. Early recognition of lessons learned and the willingness to pivot strategies can lead to more effective and sustainable innovation. Natalie's insights underline the importance of creating a safe space for experimentation and learning from failures.

Conclusion
Natalie Born's insights offer a fresh perspective on driving innovation within organizations. Her experiences highlight the significance of empathy, empowerment, and effective communication in creating a thriving innovation culture. For anyone looking to understand the intricacies of innovation in corporate settings, this episode is a must-listen.

Listeners can gain further insights by tuning into the full episode of "AlchemistX Innovators Inside," where Natalie and Ian delve deeper into these topics, providing a comprehensive understanding of what it takes to drive successful innovation in today's fast-paced corporate world.

Timestamps
πŸŽ™οΈ Introduction to the Podcast and Natalie Born - (00:00:00)
πŸš€ Natalie's Early Career and Experience in Product Development - (00:01:25)
πŸ” Challenges and Learning from Mergers and Acquisitions - (00:02:13)
πŸ’‘ Importance of Empowerment in Innovation - (00:04:06)
🌐 Navigating Founder Transitions in Acquisitions - (00:06:29)
πŸ“ˆ Cultural Aspects of Innovation in Organizations - (00:09:20)
πŸ€” Approaches to Failure and Learning in Innovation - (00:11:11)
πŸ”— Effective Communication and Breaking Down Silos for Innovation - (00:13:02)
🌟 Balancing Short-Term Goals with Long-Term Innovation Strategies - (00:15:13)
🎯 Exploring M&A Challenges and Learning Opportunities - (00:15:47)
πŸ’Ό Discussing Incremental Innovation in Organizations - (00:16:09)
πŸ“š The Importance of Customer Engagement in Innovation - (00:17:08)
πŸ‘₯ Balancing Empathy and Execution in Product Development - (00:18:16)
πŸ”„ Navigating the Balance Between Incrementalism and Bold Innovation - (00:19:17)
🚩 Encouraging Grassroots Innovation and Recognizing Patterns - (00:20:02)
βš™οΈ The Role of Systems and Processes in Unlocking Innovation - (00:20:23)
🌍 Emphasizing the Need for Time and Space for Reflection and Innovation - (00:21:07)
πŸ”₯ Natalie's Perspectives from Her Book "Set It on Fire" - (00:22:15)
✨ The Importance of Creating Quiet Spaces for Innovation - (00:23:18)
πŸ“Œ Concluding Thoughts and Encouragement for Innovators - (00:25:13)



References

Learn more about:

Arch + Tower - where Natalie is a principal consultant

Career Builder - Natalie's early career

Set it on Fire - Natalie’s book 

Connect with Natalie Born

LinkedIn 

Connect with Ian Bergman
LinkedIn

Recent Episodes

The Art and Science of Experience Design with Joseph Banh

With a background that spans from artist to museum planner to corporate strategist, Joseph shares how his journey has shaped his unique perspective on blending storytelling, sensory design, and technology to connect with people on a deeper level.

How Synthetic Environments Are Shaping Future Decisions with Myrna Bittner

Myrna discusses her company's innovative approach to synthetic environments, which extends beyond traditional digital twins by simulating complex systems and future scenarios.  

Problem-Solving in Corporate Innovation: Navigating Risks and Building Strategic Partnerships with Eren Hukumdar

Eren shares his journey from developer to innovator, revealing the importance of addressing genuine business challenges over chasing technology trends.